Refund policy

  • Twins Color Too stands behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will be replaced at no charge.  If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not*, minus shipping charges. 
  • If for any reason you are not satisfied with one of our products, simply return it within 7 days of delivery to receive a refund at the net price (after coupons and/or discounts).
  • All merchandise must be in its original condition (unwashed, unworn, & unused). Items marked as "Final Sale" are not eligible for returns. Due to the personal nature of custom items, items with personalization are also not eligible for returns.

Additional non-returnable items:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any items that are returned more than 7 days after delivery
  • Any items that are personalized

To complete your return, Twins Color Too requires a receipt or proof of purchase.

  • You will be responsible for the cost of shipping the return unless the item is damaged/defective, or the incorrect order was delivered. Please include your proof of purchase with the products you wish to return or exchange.
  • Include your return item and receipt, invoice, or packing slip, using the original package if possible. Once the merchandise is received for refund, it will be handled accordingly. Twins Color Too recommends using a trackable shipping service, as we don't guarantee that we will receive your returned item. Please Note: Shipping and handling charges or returned mail charges are not refundable.
  • Please email us at info@twinscolortoo.com to process your return. Please make sure that you provide your order number and add RETURN in the subject line of the email.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at info@twinscolortoo.com